Vicidial: Elevate Your Customer Service with Open-Source Contact Center Excellence


Welcome to MQS IT Solutions, your trusted partner for customer service and contact center solutions. In today's competitive business environment, efficient customer interactions, call management, and contact center performance are paramount for success. Our mission is to empower businesses like yours with cost-effective and robust solutions. At the core of our customer service and contact center offerings is Vicidial, an open-source platform that can revolutionize the way you manage and optimize customer interactions. Explore how our expertise in Vicidial can elevate your customer service.

Why Choose Vicidial?

MQS IT Solutions is committed to delivering top-notch customer service and contact center solutions, and we have chosen Vicidial as a central solution because of its remarkable capabilities:

  1. Comprehensive Contact Center Features: Vicidial offers a comprehensive suite of features, including inbound and outbound call management, predictive dialing, and real-time monitoring, making it suitable for businesses of all sizes.

  2. Open-Source Advantage: Being open-source, Vicidial provides the benefit of customization and cost-effectiveness, delivering enterprise-level contact center capabilities without the high costs associated with proprietary solutions.

  3. User-Friendly Interface: Vicidial boasts an intuitive and user-friendly web interface, making it accessible to users with varying levels of technical expertise.

  4. Active Community: Benefit from a vibrant community of users and developers, ensuring that Vicidial remains up-to-date and well-supported with a variety of add-ons and integrations.

Our Vicidial Services:

MQS IT Solutions is your partner for implementing, managing, and optimizing Vicidial for your unique customer service and contact center requirements. Our services include:

  • Vicidial Deployment: Customized setup and configuration of Vicidial to create a contact center environment tailored to your business needs.

  • Call Center Management: Efficient management of inbound and outbound call campaigns, agent assignments, and call routing to enhance customer interactions.

  • Training and Support: Provide comprehensive training and support to ensure your team effectively uses Vicidial to improve contact center performance.

Contact Us:

Get in touch with us today to discuss your contact center needs. Our team of certified professionals is committed to providing cost-effective, reliable contact center solutions to elevate your customer service and contact center performance. Your customer satisfaction and success are our priority.